Reviews request for development and determines the technical design.
Identifies the area(s) of the code that needs to be created and/or modified.
Develops scripts / code to meet business requirements of the request.
Adds/updates user level permissions in support of the requested functionality.
Performs the initial testing to ensure that the code performs as requested.
Demonstrates the functionality to the requester
Makes updates based on feedback from the requester and demonstrates the updated functionality
Moves the code from Development Instance to Test Instance using Update Sets
Moves the code to the Production and Demonstration Instances after the code is approved, and during a scheduled maintenance window.
Supports the code once released to Production by investigating reported issue(s) and taking the issue(s) through to resolution.
Electronic bonding between Avaya’s ServiceNow environment and external systems.
Customer Portal website for Avaya’s customers
Minimum Qualification: Bachelor’s degree in computer science, computer information systems, information technology, or a combination of education and experience equating to the U.S. equivalent of a Bachelor’s degree in one of the aforementioned subjects.